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How to pay

At a glance
  • One consistent payment page regardless of method: pick, confirm, get your receipt.
  • Mobile money asks you to confirm on your handset (USSD prompt or OTP code).
  • Keep the receipt reference — it's how support finds your payment.

epay-gateway hides the provider-specific steps behind a single, consistent counter. This is the general flow — your provider may add or remove a step.

Step 1 — Choose a method​

On the merchant's checkout page, you land on the epay-gateway counter. Pick the method you want: a mobile-money wallet (Orange Money, MoMo, KULU), a card, or another option the merchant has enabled.

Step 2 — Enter your details​

  • Mobile money: enter the phone number attached to your wallet.
  • Card: enter card number, expiry, and CVV on the secure portal.

The counter on a phone: the merchant and amount at the top, then the method tiles, the wallet number field, and the USSD hint for Orange Money

Everything above the button is the whole form — there is no second page before you pay. The counter follows your browser's language, so a French-speaking payer sees the page above and an English-speaking one sees the same layout in English.

Step 3 — Confirm on your phone (mobile money)​

Depending on the provider, you either:

  • Dial a USSD code (Orange Money): the counter tells you the exact code (*114*4*2#). You receive a 6-digit code on your phone. Enter it on the counter.
  • Approve a push (MTN MoMo, KULU): open the notification on your phone and enter your PIN.

The waiting screen: a progress stepper reading request sent, confirmation, payment received, with the wallet number and an abandon-payment link

While it waits, the counter polls for the result and updates on its own — you don't need to refresh. Two things worth knowing from this screen:

  • Closing the page does not cancel the payment. You can still confirm on your handset afterwards.
  • "Abandon payment" does cancel it, permanently. A confirmation that arrives after you abandon is ignored rather than applied.

Step 4 — Get your receipt​

When the payment succeeds, you see a receipt with:

  • The amount and currency
  • The epay-gateway reference
  • The merchant reference
  • A QR code you can scan to re-verify the transaction later

You're then redirected back to the merchant.

If something goes wrong​

  • Counter says "Timeout": the provider didn't respond in time. Retry — your wallet may still deduct or refund automatically within a few minutes.
  • Payment failed but phone shows money debited: keep the epay-gateway reference from your SMS and see the FAQ.